Do you have a favorite store that you LOVE to go into, even if you aren't purchasing anything? You just love going in for the experience. My husband is a huge Apple guy- he LOVES anything Apple. He has often talked to me about Apple, their marketing, their products etc and how it ALL is important as part of the experience when you purchase something from them. When he shared this with me, it gave me something to think about. I started thinking about places I go and products I buy where "experience" is part of the deal. I thought about Aveda and how I actually look forward to going in to buy my shampoo because I LOVE the aroma when you walk in the door. It smells wonderful! It smells fresh, clean, pretty- even healthy. When I do occasionally treat myself to a massage I used to always go to the same spa. I never knew any other experience. Last year for Christmas my husband treated me to a spa package from a different one. I LOVED it. The customer service was outstanding! There was room for me to sit in the waiting room without feeling like someone was sitting on top of me. They treated me like royalty, not just like another customer. The tea was like no other and the dressing area had several private areas so I could change clothes privately! The massage itself was great but so was the massage at the other place. So why did I return there for my next massage knowing it would cost me $10 more? For the Experience!
I told my co-workers at Imagine Hope about this experience and we started thinking and exploring the Experience at Imagine Hope. What do we want people to experience when they come to see us? Therapy isn't just about what you talk about. It is about feeling comfortable, both emotionally and physically, feeling safe, and yes, sometimes even enjoying your time there. We work hard to create this environment. We know the process of therapy is difficult enough, so we work hard to assure the environment helps the process. We want your experience at Imagine Hope to be positive and refreshing. We have actually had clients call this their "mental health spa"!
This week we want to share with you why the Experience at Imagine Hope is just that- an Experience. We hope you will not only read our blogs but have the Experience yourself.
Natalie Chandler, MA, LMHC is a therapist at Imagine Hope Counseling Group. Natalie enjoys doing marriage counseling, individual counseling, and couples counseling. We also specialize in family counseling, child, and adolescent counseling. Imagine Hope serves the Indianapolis area including the surrounding areas of Carmel, Fishers, Noblesville, Westfield, and Zionsville.